SECURITY MANAGEMENT SERVICES

The ever rising menace of organized crime in terms of murder, kidnapping, theft and extortion is a hard fact. The growing dimensions of this phenomenon underline the need for increasingly sophisticated methods and means to counter the danger posed by these elements.

There is only one way to effectively combat organized crime by employing specialized personnel trained and equipped to neutralize the threat. A number of highly effective anti-crime methods and operational tools have been developed and employed by the company at “Devinder Vihar, Gurugram & Narendre Mohan Hospital, Mohan Nagar, Ghaziabad” in its pursuit to achieve this, the company adopts a comprehensive approach from the word “go” and while other aspects of security will be dealt with separately, in its offer of physical security, it offers the following services:-

Installation Security :-

Security officers, Gunmen and trained Guards to safeguard installations against theft, pilferage, vandalism and infiltration. Installations include Factories, Office Building, Shopping Mall and Shops, Diplomatic Missions, Residential Premises, Airport, Hotels, Petrol Pumps, Colonies and Houses etc.

Personal Security :-

Armed / Unarmed Personal Security Officers who are Ex-Men for Government Officials, visiting celebrities and Diplomats, Businessmen and other VIPs.

Recruitment and Selection:-

First and foremost is the Selection and Recruitment for which the following procedure and considerations are kept in mind:-

Field and Parameters/Guidelines for Selection:-

• Identify and defuse security threats.
• Minimum education qualification (High School).
• Physical Fitness (Min. height 5’7”, Chest Built)
• Background verification
• Aptitude for the profession
• The strength should be a mix of all age groups with maximum being from age 25 year to 35 years. (Ceiling age for civilian 40 years and ex servicemen 45 years)
• A ratio of 6:10 percent of Ex-Servicemen
• The strength should be a mix of all communities.

Selection Process:-

The recruitment is done on a regular basis from individuals coming to the office, through advertisements, recruitment rallies in neighboring area.

Training and Supervision:-

The recruitment is done on a regular basis from individuals coming to the office, through advertisements, recruitment rallies in neighboring area.The company strongly believes that continuous training is essential to provide quality service to its esteemed clients. It focuses its efforts to understand and identify clients requirements and employ effective techniques for imparting training to its guard force. It also continuously upgrades and updates its system and knowledge in accordance with ever changing security scenario.

(i) Entry Level Training:

The Company rightly believes the dictum that early and initial training is important. Accordingly, after recruitment the selected individuals are put through a 10 days training module, as it believes that proficiency in security is largely a product of the combination of security is largely a product of the combination of experience and a thorough training programmer designed to improve the skills and knowledge of the security personnel and also to keep them trained to be alert and agile in the field. It all amply reflects in the attitude, performance and morale of the individual. The training capsule includes following aspects:-

• (a) Customer Care
• (b) Dealing with people
• (c) Alertness
• (d) Telephone/Radio procedure.
• (e) English speaking
• (f) Fire prevention and Control including live fire demonstration.
• (g) Patrolling the premises
• (h) Drill with emphasis on saluting
• (i) Search procedure
• (j) Access control
• (k) Site instructions
• (l) How to deal with Bomb threat
• (m) Motivation and attitude towards work
• (n) First aid
• (o) Any point of training by customer

(ii) Refresher and Specialized Training :

Each and every guard attends such capsule one in six months. Special emphasis is given on customized training e.g. Banks, Factories etc. Refresher training is provided in fire protection/fighting aspects, customer care, dealing with people and importance of alertness of guards during duty in order to prevent or reduce losses. Practical difficulties if any are projected by guards and solutions are provided.

The Company in its efforts to strive for the best does not overlook the following:-

On Site Training:-

Prior to the commencement of contract and occasionally later, the training is imparted on site.

On Job Training:-

It brings familiarity with the work expected and raises the confidence level.

Customized Training:-

It takes care of special requirements of any of the clients. It course, the Company constantly updates job knowledge and skill by keeping liaison with various institution and loss prevention organizations. It remains totally committed to train its guard force to become professionally competent and highly effective.